Privacy policy.

Last Updated: 2nd March 2026

Resumella (“we”, “our”, or “us”) is committed to protecting your privacy.

For the purposes of UK data protection law, Resumella is the data controller of your personal data.

This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information We Collect

We may collect the following types of personal data:

Personal Information:
Name, email address, phone number, billing details.

Professional Information:
Career history, skills, qualifications, job preferences, and other professional background details provided in connection with our services.

Website Usage Data:
IP address, browser type, device information, and usage patterns collected through cookies and similar technologies.

We only collect data that is necessary for the purposes described in this policy.

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How We Use Your Information

We use your personal data to:

  • Provide and deliver our services (CV writing, LinkedIn optimisation, coaching, job search support).

  • Process payments and manage customer support.

  • Communicate with you regarding services, updates, or administrative matters.

  • Send marketing communications (where consent has been provided).

  • Improve our website and services using analytics and feedback.

  • Maintain the security and integrity of our systems.

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Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

Contractual Necessity – where processing is required to provide the services you have purchased or requested.

Consent – for marketing communications. You may withdraw consent at any time.

Legitimate Interests – for improving services, ensuring security, responding to enquiries, and managing our business operations, provided these interests do not override your rights.

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Use of AI Tools and Personal Data

As part of delivering our services, Resumella may use reputable AI-powered tools to assist with research, drafting, editing, or refining written materials.

Personal data is processed only to the extent necessary for service delivery and always with human oversight and review.

We take reasonable steps to:

  • Minimise the amount of personal data shared with AI tools.

  • Avoid inputting sensitive information unless necessary and handled with appropriate safeguards.

  • Use providers that apply appropriate security and data protection standards.

By using our services, you acknowledge this limited and supervised use of AI tools.

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Data Sharing

We do not sell or rent your personal data.

We may share your data with trusted third-party service providers, such as:

  • Payment processors

  • Website hosting providers

  • Email and communication platforms

  • Analytics providers

These providers process data on our behalf and are required to comply with applicable data protection standards.

We may also disclose information if required by law or to protect our legal rights.

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International Transfers

Some third-party providers may process data outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Equivalent legal protection mechanisms

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Data Retention

We retain personal data only for as long as necessary to:

  • Deliver services

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

In general:

  • Client files may be retained for up to 6 years for record-keeping and legal purposes.

  • Marketing data is retained until you withdraw consent.

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Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Request restriction of processing

  • Request data portability

  • Object to processing based on legitimate interests

  • Withdraw consent (where applicable)

To exercise your rights, contact:
aviv@resumella.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

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Cookies and Tracking Technologies

We use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support website functionality

You may manage cookie preferences through your browser settings. Where required, cookie consent tools are used.

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Security of Your Data

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.

While no system can guarantee absolute security, we take reasonable steps to safeguard your information.

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Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised “Last Updated” date.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: aviv@resumella.com

Address: Cranbourne Road, London N10, England