Terms of service.
1. Services Overview
Resumella provides professional and holistic career planning, and job search strategy services including resume writing, LinkedIn optimisation, interview preparation, job sourcing, and recruiter outreach. All deliverables are customised to the client’s needs based on the information provided in the discovery call, and following meetings.
By using our products and services you agree to the following terms of service and use.
2. Client Responsibilities
Clients are responsible for providing accurate and complete information about their career history, skills, and qualifications to ensure high quality and relevance of the services provided.
Any delay in providing required information, revision requests, or feedback, may affect turnaround time.
3. Payment Terms
Full payment is required upfront for all services unless otherwise agreed upon.
All prices are listed in GBP (£) and are subject to change without notice.
Payments are non-refundable once work has commenced, as services are customised and involve significant time and effort.
4. Revisions
Resumella offers up to 2 revisions for resumes, cover letters, and LinkedIn profiles to ensure client satisfaction. Revision requests are to be provided within 7 business days of receipt of the initial draft/document, unless agreed otherwise, or due to unique personal circumstances. Once the client has accepted the final version (of any document), any additional revisions thereafter may incur extra fees, unless agreed otherwise.
5. Delivery Timelines
Standard turnaround times for initial drafts are 5-7 business days from the initial career mapping meeting (not including Saturdays, Sundays and Bank Holidays). If delays are to be expected by Aviv/Resumella due to sickness/days off/holidays/or any personal circumstance, this will be communicated with the client. Expedited services are available for an additional fee.
Timelines are dependent on the client providing requested information promptly.
6. Use of Services
Deliverables provided by Resumella are intended for personal use only and may not be resold, distributed, or shared without permission.
Resumella does not guarantee job placement, as hiring decisions are beyond our control. All services are designed to maximise your odds of securing interviews, passing interviews and getting hired.
7. Confidentiality
Resumella respects client confidentiality and will not share any personal or career-related information without consent.
LinkedIn profile optimisation will be delivered via a shared Google Document with detailed instructions for the client on uploading the content into the relevant fields. In the event that a client wished to have his/her LinkedIn profile edited by Resumella, this will be done for an additional fee. Clients are responsible for safeguarding their login credentials for LinkedIn and other platforms in the event that they choose to provide these with us for service delivery.
8. Intellectual Property
All resume templates, designs, cover letter formats, and other materials created by Resumella remain the intellectual property of the company. Clients are granted a non-exclusive, single-use license for the final deliverables, not to be distributed or resold.
9. Limitation of Liability
Resumella is not responsible for any outcomes resulting from the use of our services, including but not limited to employment decisions made by third parties.
Resumella is not to be held liable for delays caused by circumstances beyond its control, including but not limited to personal or medical issues, technical issues, or client delays.
10. Refund Policy
Refunds are not provided for services already rendered or once work has commenced.
In the event that a client wishes to cancel a service or services prior to an initial career mapping meeting, a full refund will be issued. Following the career mapping meeting, a partial refund may be issued - deducting £80 and an additional administrative fee. Once work has been commenced on only a specific service ie. CV writing, a refund will be issued for work that has not begun such as LinkedIn profile cover letter and/or interview prep, minus administrative fees.
11. Dispute Resolution
Any disputes arising from these terms or the use of our services will be resolved through negotiation. If a resolution cannot be reached, disputes will be settled under the laws of England.
12. Amendments
Resumella reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website.
Contact Us
For any questions about these Terms of Service, please contact us at:
aviv@resumella.com
Cranbourne Road, London N10